Dear all,
I have an input email box which comes from our web site and I have configure the CRM mail box to sync this incoming email with Server synchronisation. The mail box has been validated and testd many times. I receive correctly all incoming email from that box in my outlook client. But then when I check in CRM email queue, latest email which arrive since 2 days after last succesfull mail box test, did not com in any more.
I check the log for error and nothing written.
This sycn process is not reliable at all and I do not understand what can be wronf as we all depend on MS sync service for that.
Any idea what is going on and if others have same issue ?
The idea is to centralisze all incoming email in CRM in order to be process by my users, but if it not reliable I miss some important email. Honestly I have strongly thinking to move to SalesForce.
Thnaks for help