I have created auto case creation rule to create new case from emails. On the field description in case, i copy email message and paste there. This email description is multiple line of text and number of row is set to 3. But when cases are created. This filed just expand as long as email message. So when email message has 20 rows. This description field also expand 20 rows.
is this is a bug from crm? I use crm 2016 on premises