Good day everyone,
I have a custom entity that I have created which works almost similar to incident but not exactly.
The reason for this is because the default case entity already being used.
On this entity I need to set a flag ,e. g . When a new record in the custom entity is created and a task is added,if the task is not attended to in 10 days a flag has to be raised and an email sent to the task owner to say hey listen here you have not action-ed this item in 10 days now.
My question is how will I go about doing that,flagging a case?
I now it will be based on if the createdOn of the task is greater than 10 days then send a flag,but in the meantime I also need to flag the record itself,like green,orange,red and so forth.How can I achieve this in a workflow?
Hope you will be able to assist.
Regards.