Unified Service Desk behaves different in two identical environments

Hi,

I have Unified Service Desk with some custom code. I have created a search that simply find contacts matching a telephonenumer and present these in a custom grid. When you click on a row this code is run: 

• FireRequestAction(new Microsoft.Uii.Csr.RequestActionEventArgs("rb_Contact Drilldown Page", "Open_CRM_Page", "LogicalName=contact" + Environment.NewLine + "id=" + contactGuid));

When I do this in my development environment a new tab opens within my session with the tag:

• rb_Contact Drilldown Page#Contact (this is also added in the Data Parameters which I can view in debugger state)

I then export the configuration and import it into another environment. I perform the same task and the contact is opened in a new tab but I never get the tag:

• rb_Contact Drilldown Page#Contact (and I cant see it in Data Parameters in debugger state).

I have included alla levels of logging but I get no errors or other information that hints towards what the issue is. 

My two environments are built on the same CRM baseline, same version of CRM and USD, same configuration for USD, I have System Administrator roll in both environments. 

Thanks in advance,
Marten