Hello everyone,
I have recently started to work with Microsoft Dynamics CRM.
My client required the possibility to send massive bulk mails from an external provider. Since I am working with the Online version of the CRM, as far as I understood, I do need to create a custom entity (lets call it "extEmail") unless I don't want to send the emails from the exchange email server (that would be crazy for the amount of email to send).
Doing so, how can I include an "Email Template" when I want to distribute my custom email activities?
I do apologize if turns out to be a silly question, but it is my first project with CRMs and Microsoft suites.
Thanks in advance for the kind reply
Andrea