Hi,
Currently, when creating a new Case, the Status Reason defaults to: In Progress
I need for it to default to a newly created Status Reason: New
How can this be achieved.
Thanks for your help
Nick
Hi,
Currently, when creating a new Case, the Status Reason defaults to: In Progress
I need for it to default to a newly created Status Reason: New
How can this be achieved.
Thanks for your help
Nick