Let user the client send email to group email (Salesteam@xxx.com).
Person A from Sales team tracked the email and convert it to case.
The owner of the case and the email is PersonA.
But noticed, subsequent tracked email visible within Case entity have different owners (Users from SalesTeam email group).
We are using default "Smart Matching" to auto tracked after the 1st tracking in CRM 2011 (on-premises)
Pls advice, why the tracked email owner got changed for subsequent emails.