Hi experts,
I am using Microsoft Dynamics CRM Online .If my record creation and update rules status are Active ,then email messages are not coming to Queue items list from outlook mailbox. When that rule's status are inactive/draft ,then email messages are coming to Queue but case is not creating automatically.
Then this record creation and update rule is not working properly or I did some wrong setting .
I am totally new on this CRM tool.
So ,Please help me on this issue.
regards,
Dipun