When I set the case status as ‘Waiting for Details’ the SLA Timer get Pause, but the countdown still runs in the background. I'm using MS CRM 2016 on premise version 8.1. Thanks in advance.
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When I set the case status as ‘Waiting for Details’ the SLA Timer get Pause, but the countdown still runs in the background. I'm using MS CRM 2016 on premise version 8.1. Thanks in advance.