We have an entity for Servers with a mandatory field for serial numbers. Sometimes people enter a . (dot) in there as a placeholder until they get the number. This was generating a lot of dup detection false positives since it was set for exact match. So i changed it to exact match + first 3 characters must match. I've read that these criteria are considered an AND statement by CRM.
So logically I would assume that two .'s (dots) would NOT be a dup match because they aren't 3 characters long. ... (3 dots) would be a match but not 1 - right?
So can anyone explain why this criteria is still not preventing a dup detection alert when two records are saved where serial number = . (dot)? Thank you.
