I have a question on subgrids and opening a specific form via clicking the + from the subgrid and passing parameters
I use the contact and case entities
on the contact form is the standard form, on the case I have 2 forms ( one is the standard information case form, the other is a custom case summary form)
when opening a case form, if I was on the case summary form last time i opened a case form, that would be the form that opens by default (this seems to be a microsoft CRM Out of box function)
my issue is that from my contact record I call the case entity via a subgrid and when I click the + I want to open a new case but go to a specific form only and pass paramaters from contact to case
I have the custom JS to call the specific form via form ID but I am having trouble finding out how to modify the + of the case subgrid via ribbon workbench
again i want to modify the + of a case subgrid to call a specific form and pass parameters from contact
how do I do this can someone detail the process in the ribbon workbench or a better way
Thanks