Hi, when I try to save Case record on Mobile app of Dynamic crm, i get error: Query builder Error - The specified record type does not exist in MS Dynamics 365. If you contact support, please provide the tehnical details. When I open tehnical details, i see just Session ID, Activity ID and Timestamp.
I tried to trace the error and found this: (maybe it is not related to this error)
[2018-08-13 12:07:38.138] Process:CrmAsyncService |Organization:0fba5a31-e3f5-4514-8ff7-dbd5812b91fa |Thread: 192 |Category: ExchangeSync |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: 00000000-0000-0000-0000-000000000000 |ActivityId: f156ee6d-5908-4741-aa9c-bd894e19ca89 | EmailConnectorTraceHandler.LogTrace ilOffset = 0x9
>Removing categories from exchange failed with exception: Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: The 'RetrieveMultiple' method does not support entities of type 'mailboxtrackingcategory'.Detail:
><OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">
> <ActivityId>f156ee6d-5908-4741-aa9c-bd894e19ca89</ActivityId>
> <ErrorCode>-2147219456</ErrorCode>
> <ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic" />
> <Message>The 'RetrieveMultiple' method does not support entities of type 'mailboxtrackingcategory'.</Message>
> <Timestamp>2018-08-13T10:07:38.136933Z</Timestamp>
> <ExceptionRetriable>false</ExceptionRetriable>
> <ExceptionSource i:nil="true" />
> <InnerFault i:nil="true" />
> <OriginalException i:nil="true" />
> <TraceText i:nil="true" />
></OrganizationServiceFault>
> at Microsoft.Crm.Asynchronous.EmailConnector.CrmSdkRequestExecutor.ExecuteCrmSdkRequestWithRetry[TRequest,TResponse](TRequest request)
> at Microsoft.Crm.Asynchronous.EmailConnector.CrmMailboxTrackingCategoriesManager.GetMailboxTrackingCategories()
> at Microsoft.Crm.Asynchronous.EmailConnector.CategoriesManager.RemoveExchangeCategories()
On web form, when I try to do the same, everything is fine.