Hi,
We have recently upgraded our CRM 2016 instance from 8 to 8.1. And while regression testing we found that OOB QueueItem Release button is visible for 1 Role however for other 2 roles it is not visible. Even though this functionality is working in DEV environment but in SIT it is not working. Both DEv and SIT is upgraded from 8 to 8.1. Basically we have 3 custom roles role 1, 2 and 3 in our system. The QueueItem Release button is only visible to role 1 but not to other roles. There is no customization we have done on the Release button and also Append privilege is provided to all the roles on queue which is required for Release button.
Any help would be appreciated.