We have several processes that create cases for our users via workflows. In 2015 I was able to set the customer value using a dynamic slug within the workflow at the case creation. After our on premise upgrade to 2016 sp1 there is now a new field on the case entity called customer that doesn't give me any options to get into the details of the field to turn required off. Has anyone else come across this? If so how did you resolve the issue for setting the customer dynamically.
Thanks! Jenn