Hi guys
Just upgraded a clients D365 v8.2 to v9 and all appears to have went well apart from the Portal not responding. We have a Portal configured against this instance of D365 and it's only used periodically (and it's currently not being used by others and that's why we chose to upgrade D365 now) but the Portal is not responding at all and keeps coming back with 500 errors at present.
I've tried the usual suspects (Portal Admin area, etc.) but the Portal Actions section of the admin portal is not loading either...so we cannot restart the Portal from there.
I've raised a ticket with MS Support for this but still awaiting a response and it's been down for 14 hours now.
Anyone any ideas or is it just likely to be a service that's failed to start on the tenant and we just need to wait for MS to sort this? I'm concerned as this was the first upgrade from v8.2 to v9 with a Portal attached (the others were just the Sandbox areas and all went okay but we don't have Sandbox Portals to check this worked). We have a bigger upgrade coming in the next 2 weeks for another client and their Portal is their main website so we can't have this go offline for any large amount of time at all so if this is going to happens again we need to ensure we know exactly how to get this fixed.
Thanx guys
Steven