We have a user whose CRM buttons are mostly greyed out in Outlook even though her Outlook is configured correctly to connect to our CRM server (on-premise CRM 2016 version). Her add-on is always enabled and she can browse the CRM website with full access. We want to see if there's probably a network problem.
When we were on previous CRM versions like 2011, 2013, 2015, there was a way to get the CRM-Outlook tracing from the plugin itself, but I don't see that option with the current 365 version.
Is there a way to download CRM 2016 - Outlook tracing tool? Thanks - tri