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Error while creating a record

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Hello Experts

This is a weird issue I ran into today. We are using ribbon buttons to created a new record, this will open a new record with all parameters. It is working for everyone except for one user. I tested it using a test user with same roles and teams but I didn't get this error. When I debugged the script, the function which open record in new window succeeded with all parameter but in the end it just stopped. Attached the error message. 

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: System.Web.HttpUnhandledException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #C20D40A8Detail: 
<OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">
  <ActivityId>58e1881c-8331-47ba-ba35-8533b7562dea</ActivityId>
  <ErrorCode>-2147220970</ErrorCode>
  <ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic" />
  <Message>System.Web.HttpUnhandledException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #C20D40A8</Message>
  <Timestamp>2018-06-14T16:01:36.140982Z</Timestamp>
  <ExceptionRetriable>false</ExceptionRetriable>
  <ExceptionSource i:nil="true" />
  <InnerFault>
    <ActivityId>58e1881c-8331-47ba-ba35-8533b7562dea</ActivityId>
    <ErrorCode>-2147220970</ErrorCode>
    <ErrorDetails xmlns:d3p1="schemas.datacontract.org/.../System.Collections.Generic" />
    <Message>System.ArgumentOutOfRangeException: Expected 'UniqueId' data type for 'process' parameter in 'Request.QueryString'.  The raw request was 'GET /form/Data.aspx?_CreateFromId=&amp;_CreateFromType=&amp;appid=3726f81b-2a6a-46a9-9fd8-9f30a6bcfcb8&amp;counter=1528992094510&amp;new_account=%7b424421A3-EF52-E711-810B-C4346BAC3FA4%7d&amp;new_accountname=firstname%20Lastname%20BUILDING%20PRODUCTS&amp;new_assignedto=%7bF0318499-F84A-E711-8107-C4346BAC4958%7d&amp;new_assignedtoname=Firstname%20Lastname&amp;new_contact=%7bB988CE7C-2553-E711-810B-C4346BAC3FA4%7d&amp;new_contactname=Rob%20O%27hood&amp;new_division=800000000&amp;new_opportunity=3DB32A0F-B155-E811-817D-9CDC71557F61&amp;new_opportunityname=firstname%20Lastname%20BUILDING%20PRODUCTS%3a%20firstname%20Lastname%20Building%20Products%20-%20persona%2c%20IL&amp;new_opportunityresult1=800000005&amp;new_opportunitystage1=800000000&amp;new_opsregion1=800000003&amp;new_recordtype=800000021&amp;new_requestdate=06%2f14%2f2018&amp;new_requester=%7bF0318499-F84A-E711-8107-C4346BAC4958%7d&amp;new_requestername=Firstname%20Lastname&amp;new_requestingbusinessunit=800000000&amp;new_requeststatus1=800000004&amp;new_startupdate=08%2f06%2f2018&amp;etc=10021&amp;extraqs=%3fnew_account%3d%257b424421A3-EF52-E711-810B-C4346BAC3FA4%257d%26new_accountname%3dfirstname%2520Lastname%2520BUILDING%2520PRODUCTS%26new_assignedto%3d%257bF0318499-F84A-E711-8107-C4346BAC4958%257d%26new_assignedtoname%3dFirstname%2520Lastname%26new_contact%3d%257bB988CE7C-2553-E711-810B-C4346BAC3FA4%257d%26new_contactname%3dRob%2520O%2527Brien%26new_division%3d800000000%26new_opportunity%3d3DB32A0F-B155-E811-817D-9CDC71557F61%26new_opportunityname%3dfirstname%2520Lastname%2520BUILDING%2520PRODUCTS%253a%2520firstname%2520Lastname%2520Building%2520Products%2520-%2520Peru%252c%2520IL%26new_opportunityresult1%3d800000005%26new_opportunitystage1%3d800000000%26new_opsregion1%3d800000003%26new_recordtype%3d800000021%26new_requestdate%3d06%252f14%252f2018%26new_requester%3d%257bF0318499-F84A-E711-8107-C4346BAC4958%257d%26new_requestername%3dFirstname%2520Lastname%26new_requestingbusinessunit%3d800000000%26new_requeststatus1%3d800000004%26new_startupdate%3d08%252f06%252f2018%26etc%3d10021%26formid%3d7895B015-A189-42C4-BEB2-A21F9C484C38%26process%3d&amp;formid=7895b015-a189-42c4-beb2-a21f9c484c38&amp;oid=&amp;pagemode=iframe&amp;pagetype=entityrecord&amp;process=' called from dynamics.com/main.aspx;amp;etc=3&amp;extraqs=formid%3dab64675e-350f-423c-8753-e67d5de65348&amp;id=%7b3DB32A0F-B155-E811-817D-9CDC71557F61%7d&amp;pagetype=entityrecord.</Message>
    <Timestamp>2018-06-14T16:01:36.140982Z</Timestamp>
    <ExceptionRetriable>false</ExceptionRetriable>
    <ExceptionSource i:nil="true" />
    <InnerFault>
      <ActivityId>58e1881c-8331-47ba-ba35-8533b7562dea</ActivityId>
      <ErrorCode>-2147220970</ErrorCode>
      <ErrorDetails xmlns:d4p1="schemas.datacontract.org/.../System.Collections.Generic" />
      <Message>System.FormatException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #DE56563C</Message>
      <Timestamp>2018-06-14T16:01:36.140982Z</Timestamp>
      <ExceptionRetriable>false</ExceptionRetriable>
      <ExceptionSource i:nil="true" />
      <InnerFault i:nil="true" />
      <OriginalException i:nil="true" />
      <TraceText i:nil="true" />
    </InnerFault>
    <OriginalException i:nil="true" />
    <TraceText i:nil="true" />
  </InnerFault>
  <OriginalException i:nil="true" />
  <TraceText i:nil="true" />
</OrganizationServiceFault>



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