Hi,
I am fairly new to CRM, am trying to set multiple SLAs against a single case.
The first SLA successfully executes a warning action after a certain time ( the action updates the status of the case). This is supposed to trigger the second SLA, however this never gets triggered.
Note that when I manually create a case with the condition to trigger the second SLA , it works!
Any thoughts on this?
Basically, is there a way to have multiple SLA against a case, where one of the SLA is triggered based on the action from another SLA.
thank you