We had a CRM designed for our shareholder services back in 2012. We had utilized the CRM up until December, 2015. Unfortunately we had an employee abruptly depart the company. When we inquired about the system, we were told the CRM system is no longer available since Microsoft updated their platform. We were further told that Microsoft could not recover the system since they changed the platform. Can you please explain why the system is not recoverable since it was only inactive from January - March, 2016? We are a small business that spent thousands of dollars to have the system designed and now the system has magically disappeared since Microsoft changed the platform. Any assistance or support you can provide would be greatly appreciated.
Thank you,
Michele