Hello,
So we have this issue with the synchronization of Contacts between CRM 4.0 and Outlook 2010. As for manual synchronization everything works just fine, though the problem is that when we are using TIC service (for automatic synchronization), then synchronization on contacts breaks down, though everything else synchronizes as it should. I am attaching a part of the log for one user, though one should keep in mind, that errors for all regarding all other users are the same.
ClientProfiles.Mapi.MapiException: Error opening message store. LogonFailed - 80040111 at ClientProfiles.Mapi.Util.MapiHelper.CheckError(Error error, String message, Boolean throwMapiException) in D:\Projects\CRM4Legal_SVN\TIC\trunk\source\ClientProfiles.Mapi\Util\MapiHelper.cs:line 91 at ClientProfiles.Mapi.Util.MapiHelper.CheckError(Error error, String message) in D:\Projects\CRM4Legal_SVN\TIC\trunk\source\ClientProfiles.Mapi\Util\MapiHelper.cs:line 80 at ClientProfiles.Mapi.Session.GetMessageStore(ENTRYID entryId) in D:\Projects\CRM4Legal_SVN\TIC\trunk\source\ClientProfiles.Mapi\Session.cs:line 373 at ClientProfiles.Mapi.Session.GetMessageStore(StoreType storeType) in D:\Projects\CRM4Legal_SVN\TIC\trunk\source\ClientProfiles.Mapi\Session.cs:line 405 at ClientProfiles.Mapi.Session.get_MailboxMessageStore() in D:\Projects\CRM4Legal_SVN\TIC\trunk\source\ClientProfiles.Mapi\Session.cs:line 262 at ClientProfiles.Mapi.Session.GetMailboxEntryId(String mailboxDN) in D:\Projects\CRM4Legal_SVN\TIC\trunk\source\ClientProfiles.Mapi\Session.cs:line 441 at ClientProfiles.ExchangeMapiDA.ExchangeContactStorage..ctor(Session session, String mailboxName) in D:\Projects\CRM4Legal_SVN\TIC\trunk\source\ClientProfiles.ExchangeMapiDA\ExchangeContactStorage.cs:line 25 at ClientProfiles.ExchangeMapiDA.ExchangeSyncDA.GetContactStorage(MailBox mailbox) in D:\Projects\CRM4Legal_SVN\TIC\trunk\source\ClientProfiles.ExchangeMapiDA\ExchangeSyncDA.cs:line 47 at ClientProfiles.Utility.TIC.UsersProcess.ProcessUsers(Boolean deletion, List`1 users, IConnectionFactory connection) in D:\Projects\CRM4Legal_SVN\TIC\trunk\source\ClientProfiles.Utility\TIC\UsersProcess.cs:line 55 2018-03-22 12:59:40,588 [7] ERROR Utility [(null)] <(null)> - ------------------------------ Failed -------------------------------------- 2018-03-22 12:59:40,588 [7] ERROR Utility [(null)] <(null)> - 2018-03-22 12:59:40,588 [7] INFO Utility [(null)] <(null)> - ---------------------------------------------------------------------------- 2018-03-22 12:59:40,588 [7] INFO Utility [(null)] <(null)> - END synchronization for Sinkeviciute, Ruta (8a0abd99-6f5b-e411-8775-00155d640b49) 2018-03-22 12:59:40,588 [7] INFO Utility [(null)] <(null)> - Processed 0 Exchange and 0 CRM contacts 2018-03-22 12:59:40,588 [7] INFO Utility [(null)] <(null)> - ---------------------------------------------------------------------------- 2018-03-22 12:59:40,588 [7] INFO Utility [(null)] <(null)> - Restart is recomended. Total messages count: 23110, MAPI warning count: 4622, restart was previously requested: True 2018-03-22 12:59:41,088 [7] ERROR Utility [(null)] <(null)> - 2018-03-22 12:59:41,088 [7] ERROR Utility [(null)] <(null)> - ------------------------------ Failed -------------------------------------- 2018-03-22 12:59:41,088 [7] ERROR Utility [(null)] <(null)> - Error while trying sync Contacts:Error opening message store. LogonFailed - 80040111