After upgrading the Dynamics CRM for Outlook plugin to version 2016 the credentials are lost every time the user logs back in.
We've added the credentials to the Windows Credentials Manager/Vault, with and without MS_CRM prefix, bu it seems like the plugin isn't retrieving/looking at the windows credentials vault.
- We already tried deleting all credentials
- Setting up new profiles for the users
- Password remember, in internet explorer, trusted sites etc. makes no difference
During the users session on the RDS server, the credentials are saved, even with closing and reopening Outlook, but after a complete logoff and logon the credentials in the CRM configuration wizard are gone and outlook starts the wizard to setup sync again, after username and password are filled in.
Please note that the settings like the specific site address and organization name are remebered, only the credentials are not.
Background info:
- This all runs on a RDS environment Windows Server 2012R2
- User Profile Disk are configured
- Outlook 2013
- CRM Online
- Dynamics CRM 2016 for Outlook plugin is used
- Offline capabilities are disabled