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CRM App for Outlook not recognizing contacts and user

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Hello,

We currently have a problem on our Dynamics CRM App for Outlook.

The app allows us to create contacts into CRM but it doesn't recognize the email recipients as contacts of our CRM (so it always propose us to create the contact again).

Do you know the reason of the problem ?

As you can see on the screenshot below > my email has Ariel Upton (contact) as regarding but the recipient is still unkown (i just created it yesterday).


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