Hi,
couple of questions around crm portals (adx). Assumption is external customer isn't logged into the portal and they fill in a form.
1. Does it have an upsert type feature? E.g, it can match a contact with email and then update a contact record with details from the form?
2. Can a form do something similar to case routing. Matching a contact that's already in the system and creating a case automatically without them being logged in?
Ta