Hello,
We are evaluating VOTC and have a use case where a contact should receive a survey when a case status has changed to "resolved". We are using a workflow that is triggered by the case status change and sends an email with a survey snippet url. However, we don't want to send the same survey to the same contact multiple times if the person has more cases. Let's say that we only want to send maximum one survey every two weeks to a contact. Is this limitation possible to achieve?
Best regards
Zoë