I've created a business rule to auto update "age group" fields base on "age" fields. when checking individual records, it all working well, but when download the data, some contacts don't have the age group, although the age group is in the CRM when open the online CRM page.
The issue can be solve if i open the contact and save and close.
someone said because the businese rule was set under "contact" not "entity", i've now changed to "entity" and re-activated the business rule. but still same issue.
anyone knows why?