Hello, I would appreciate some help with something I've been struggling for the past few days. I want to do the following workflow process:
When a Case gets a new Case Activity having "custom_field_A equals 'value_A'" as a condition, I then want to check if the queue that contains this case has a custom field of "custom_field_B equals 'queue_B'" (where queue_B is another queue) and if it does, then assign the current Case to queue_B.
I am stuck on creating the condition, because having selected "Case Activity" as the main entity for the workflow process, I simply don't seem to have any way to check the queue that contains the current case.