Hello,
I am hopeful I can get some help from you guys here. My organization has a setup where we have a support adress where the customers sends questions to and they end up in queue. We then cretate it into a case. We then have our own personal email adresses but everytime we reply a customer from the case we would like that the from user in the email form is automatically set to Customer Service. Now it is automatically set to our own personal user so we need to change from user in every email we write. Is this possibly to set up without to much scripts? And if script is the only solution, where do I place this?