Hello,
I am working with a team to implement Service CRM on-premise in v.2016. I am facing some challenges with the new "Knowledge Article".
1.) Even when I set up a user with Knowledge Manager permissions (the OOB Security Role), he/she cannot edit the articles in the service hub.
2.) I cannot figure out whether the NEW Knowledge Articles require a Professional License. I have tried my test user with both Professional and Basic and I can always see KB articles in the KB Search in the Case form, but I can't seem to inter-operate with them in the ISH (other than look at them read-only). So I can't figure out if this is a license problem or security problem.
3.) Just throwing this out there - has Microsoft considered making Knowledge Articles create-able and edit-able within the traditional interface? I hate that I'm going to have have users flip back & forth.
Thank you for any ideas you have,
Shannon