We have added a custom field to the CASE entity and it is defined as type "Single Line of Text". We would like to be able to create a process/ workflow that sends an email to the address stored in this custom field. We are unable to complete a lookup to this custom field on the email template. I am trying to enable the CASE entity to "Send Email" in the Communication and Collaboration attribute of the entity. It is greyed out and I cannot update this attribute. I do have System Admin and System Customizer roles. Is it possible to enable "Send Email" on the Case Entity? I have read one blog entry that states this is not possible. Please can someone confirm this?
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