Hi,
My scenario is as follows:
1) I have Entity A and Entity B.
2) Entity A has a field called "Name_of_user_in_B".
3) Entity B has a field called "My_name".
4) I have a unique record in Entity B which has "John Doe" in its field called "My_name"
5) I'm importing a single record of Entity A with value of "John Doe" in field "Name_of_user_in_B". This field is mapped to Entity B field "My_name".
I get the error: lookup reference could not be found referring to this field, i.e. CRM cannot find matching name (although John Doe is definitely in a record in Entity B.
I've manually checked these fields, there are no leading or trailing spaces or anything. The contents of "Name_of_user_in_B" and "My_name" are same. How could I resolve this error the best way?