I have created a workflow where a case is created for an incoming email with the email's subject as Case's title.
When a case is created, acknowledgement email should be sent to the customer as per the workflow. But, now two cases with the same subject
are created for one incoming email. For every acknowledgement, tracking tokens are different as well. However, the actual acknowledgement is
getting tracked to the original case as well.
Need your valid suggestion to resolve this issue!