Require some technical advice.
My vendor setup Dynamics CRM, in my staging and production environment. (on separate servers, with different urls).
Recently we had issue where a user who is logged into our production CRM, is unable to login to the staging CRM without first logging out of the production CRM.
Our vendor claims that this is how authentication in MS Dynamics CRM works. In MS Dynamics CRM, authentication token is created based on session and hence cannot use same session for UAT and production.
However, do not see how 2 different instances of CRM should share the same session. But am not technically knowledgeable in CRM to question nor challenge him.
Can have some advice, if what my vendor said is true?
That this is a behavior of MS Dynamics CRM. (my thinking is more it is a problem with his development, setup or configuration)
Appreciate any advice.