Hi All,
This is regarding Email Router Installation issue.
Environment:
Environment: Dynamics CRM 2013 On-Premise
Exchange Server : Exchange online
Email Integrator: Email Router
Problem:
Previously we had Exchange server on-premise and using Server side sync, we integrated our CRM 2013 On-Premise with Exchange server On-Premise. Now our company moved Exchange server to online. So CRM 2013 on-premise doesn't support hybrid to connect to Exchange online using server side sync.
So we need to go "Email Router" route. Here we got struck. Our servers on VMs and not exposed to Internet. During Email Router installation, it's failed to install because some of the requirement components are missing and unable to download from microsoft.com site (due to lack of internet connection).
With that said, we placed the required components(missing) in the specified folder (C:\Users\XXXXX\msoidcrl\msoidcli_64bit.msi), which Email Router installer expects, still it complains the requirement components are not locally available.
So we requested windows team to enable internet connection (at least until we finish our installation) to our servers, and they opened internet connection using Blue coat proxy and on a specified port . So on server side we made necessary changes to access proxy server by going to Internet Options > Connections > Lan Settings > Proxy server.
Questions:
1. So with the above settings , will the Email router installer get access to internet and able to download required components or do we have to configure anything on Email Router installation to get internet access?
2. Why Email router complains, even after supplying the required files (msoidcli_64bit.msi)?
3. If somehow, Email Router installed, after that internet connection pulled out from the server, does Email router works to integrate CRM 2013 on-premise and Exchange online or does it need Internet connection to integrate?
Error Log:
Failed to find the Windows Live ID Sign-in Assistant installer.
09:04:27| Info| FWLink defined for Windows Live ID Sign-in Assistant: go.microsoft.com/fwlink;clcid=0x409
09:04:27| Info| CIsMSOIDCRL64Installed=0
09:04:27| Info| Get the job key value BITSLocalTempDir as from the registry.
09:04:27| Info| Checking whether installer msoidcli*_64bit.msi is locally available
09:04:27| Info| Installer path for Microsoft Online Services Sign-in Assistant set to C:\Users\ctp_crm_admin\msoidcrl\msoidcli_64bit.msi
09:04:27| Info| Uninitializing COM.
09:04:27| Info| Uninitialized COM.
09:08:47| Info| Waiting for PrereqCheck to be signaled
09:08:47| Info| Prereq component action is required.
09:08:55| Info| Setup needs to download the following components from the Internet:
- Windows Live ID Sign-in Assistant
Download components now?, Question, Yes|No
09:08:55| Info| InputResult: Yes
09:08:55| Info| Initializing COM.
09:08:55| Info| Initialized COM.
09:08:55| Info| Requesting download of Windows Live ID Sign-in Assistant installer from go.microsoft.com/fwlink;clcid=0x409.
09:09:16| Error| Windows Live ID Sign-in Assistant did not download successfully. To try again, ensure your internet connection is working, then try again.
09:09:16| Error| hr=0xc0040202