We have customized the case for to show the value of the original invoice and query value fieldsWhen a user creates a manual case the £ symbol is visible and no issues.
When a user converts a email to a case using the Convert to Icon the Currency Symbols £ is missing on the original invoice and query value fields and when a value is added a message appears advising " A currency is required if a value exists in a money value. Select a currency and try again"
Can anyone enlighten me ?
