On CRM Online 2016 I created an SLA and SLA KPI. When the failure time is reached, I'm sending an email using an email template.
I want to change the From field and send from a queue but the From field is grayed out.
Any ideas appreciated.
On CRM Online 2016 I created an SLA and SLA KPI. When the failure time is reached, I'm sending an email using an email template.
I want to change the From field and send from a queue but the From field is grayed out.
Any ideas appreciated.