Hi,
we have a one requirement while sending email to the customer.
when CRM user (with user security role) creating a email activity, User should not have permission to send a email to the customer (he will have only create email activity)
User will create email activity and assign the activity to the manager.
Once email is assigned to the manager for checking the email content. He will check the content and he will approve the email. On approving email need to send to the customer
Manager can reject the email and can assign back to the user to correct the email.
Can you please suggest how we can achieve this functionality in CRM.
Thanks in Advance