Hello everyone, I hope you can help us with this issue.
Right now we are in the process of implementation of CRM 2016 on-premise and we have the need to send emails to our customers via workflows. We have a salesforce formed by almost 80 people and in each email we are adding the contact information of the member of our salesforce that is going to be in touch with the client. We want to add a personalized photograph of the sales people in each email, so the client can know how they look like and have a better experience.
Right now our only possible solution is to create an html template for each person, but you can image the amount of work that it involves, you need to create a workflow for each person or at least one step per person. Do you know a workaround to solve this?
Thanks a lot!