Hi Guys,
Need some help on the Audit History.
In the Case Audit History, under the Changed By column, it was "CRM Admin". However when I clicked on the "Assign" under the Event column, a window popped up with more details about this "Assign". In this new window, I saw Changed By:John On Behalf of: CRMAdmin.
So would like to know who is the actual person to change the value, CRM Admin or John?
Kindly advise, thanks.