Hi,
I have the situation that a diverse range of applications send emails to the users to give them tasks.
The content is always the same giving direct order like:
"Please contact/send email/call/check Mr XYZ for task XYZ"
Now the idea is to use Dynamics CRM in the following way:
- The applications send emails to an internal Mailbox or queue in CRM
- These Emails are parsed (by explicit criteria)
- From the relevant content the CRM creates an activity task via workflow
- The task will show at the dashboard in activities
Requierments:
- Needs to work flawless automatically
- asyncronous
Restrictions:
- Cases are no option.
- As close to standard as possible
- MS Dynamics CRM 2016 Online or on premise
Is this possible?
Thank you!