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Automatically create activity task for user from incoming email

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Hi,

 

I have the situation that a diverse range of applications send emails to the users to give them tasks.

The content is always the same giving direct order like:

 

"Please contact/send email/call/check Mr XYZ for task XYZ"

 

Now the idea is to use Dynamics CRM in the following way: 

  1. The applications send emails to an internal Mailbox or queue in CRM
  2. These Emails are parsed (by explicit criteria)
  3. From the relevant content the CRM creates an activity task via workflow
  4. The task will show at the dashboard in activities

Requierments:

  • Needs to work flawless automatically
  • asyncronous

Restrictions:

  • Cases are no option.
  • As close to standard as possible 
  • MS Dynamics CRM 2016 Online or on premise

Is this possible?

Thank you!


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