Hi,
Our company likes to have every email tracked in dynamics CRM however not everyone's outlook client is tracking emails as they come in. We have a few which are tracking everything automatically within a minute of the email arriving in the mailbox which is great however this is not the case for everyone's workstation. I have made sure everyone who is using CRM with outlook is using the same settings as the working clients. Our workstations have a mixture of Office Home & Business 2010 and Office Pro Plus 2013. So far we have two workstatons with 2013 and one with 2010 which are working flawlessly.
I was wondering if i'm missing something which could be different between the clients which is stopping them from tracking automatically?