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Not able to access service URLs

I am using Dynamics CRM 2015 On-premise and Dynamics CRM 2015 Email Router for sending and receiving emails., I am getting the error message  while clicking "load data" button "The Email Router Configuration Manager was unable to retrieve the users and queue information from the Microsoft Dynamics CRM server". and i am not able to connect plugin registration tool,not able to access svc url through c#.
Could you please help me to fix this issue?
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