I know that "priority" can be assigned manually on a case-by-case basis. Is there a systematic way of setting priority in a Dynamics 365 / USD environment? For instance, everything coming to highpriorityitems@servicedesk12345zzz.com would be assigned HIGH? Or everything coming from the Account named High Value Customer get added as "high"? If priority can be auto-selected, what aspects of the data can be used for this type of decision?
Thanks in advance for your assistance.